Mac

Thunderbolt Firmware Update 1.2: Keeps reappearing and Thunderbolt ports and Target Display Mode may not work

After installing Thunderbolt Firmware Update 1.2: Thunderbolt ports may not work. Target Display Mode may no longer work. The update may keep reappearing as available for download. 

MacBook Air (Mid 2013): Black Screen or alert messages when installing Windows 7

When installing Windows 7 using the Boot Camp Assistant on MacBook Air (Mid 2013) computers, the following issues might occur: Black screen "Press any key to boot to CD or DVD" or "CDBOOT: Couldn’t find BOOTMGR" alert messages "Setup was … Continue reading

MacBook Air (13-inch, Mid 2013): Keyboard and Trackpad may stop functioning during Windows 8 install

The keyboard and trackpad on MacBook Air (13-inch, Mid 2013) computers may stop functioning at the Personalize step when installing Windows 8. This occurs if you are using a USB 3.0 flash drive to install Windows 8 or the Apple … Continue reading

MacBook Pro (13-inch, Late 2012), MacBook Air (Mid 2013): Distorted or black screen during Windows 7 or 8 installation

When installing Microsoft Windows 8 on a MacBook Pro (13-inch, Late 2012) using Boot Camp, or when installing Windows 7 on a MacBook Air (Mid 2013), a black or distorted screen may appear during the Windows installation process. This happens because … Continue reading

Using Apple Diagnostics

Apple Diagnostics is a great way to check your Mac computer’s hardware. Apple Diagnostics helps to identify the potential source of a hardware issue and provides first steps to try and resolve it. Apple Diagnostics will also help you get in … Continue reading

Windows 8, iMac (Mid 2011): Keyboard screen brightness controls do not work

When using Boot Camp 5 and Windows 8 on a iMac (Mid 2011), keyboard screen brightness controls (F1 and F2) might not change the screen brightness.

iMac: "Windows 8 not supported on this Mac" alert message

When trying to install Windows 8 via Boot Camp, the alert "Windows 8 is not supported on this Mac" may appear.

MacBook Pro (13-inch, Late 2012): Distorted or black screen during Windows 8 installation

When installing Microsoft Windows 8 on a MacBook Pro (13-inch, Late 2012) using Boot Camp, a black or distorted screen may appear during the Windows installation process. This happens because the Windows 8 installer does not include the necessary graphics driver … Continue reading

Bluetooth: Unreliable wireless performance may occur when USB 3.0 external devices are close

Bluetooth enabled keyboards and mice may not pair or connect consistently, or audio from Bluetooth enabled earphones or speakers may be choppy. This can happen if certain external USB 3.0 devices are too close to your Mac.

Mac computers: Apple USB SuperDrive and MacBook Air SuperDrive compatibility

The Apple USB SuperDrive and MacBook Air SuperDrive allow you to install software, play, and burn both CDs and DVDs. Use the table below to determine if your computer can support the Apple USB SuperDrive or MacBook Air SuperDrive.