Lowe’s Uses iPhone to Put Power In Hands of Employees and Customers

At Lowe’s stores around the country, iPhone is changing customer service for the better. Using custom iPhone apps, store employees have key product information on hand, so they can check pricing, inventory, and location of items within the store, anytime, from their iPhones. And the free consumer app features how-to videos, prices and reviews, store locations, and gift card balances. “iPhone, iPad, and the iOS platform are enterprise solutions that we can build on for the future,” says Lowe’s Executive Vice President and CIO Mike Brown.