FORTUNE -- This is a classic.
Woman buys an iPhone 4. Fifteen months later the power button stops working. She calls AT&T (T). They send her to Apple (AAPL). She works her way up and down the customer service chain and gets tough love at...
FORTUNE -- This is a classic.
Woman buys an iPhone 4. Fifteen months later the power button stops working. She calls AT&T (T). They send her to Apple (AAPL). She works her way up and down the customer service chain and gets tough love at...