ITSM Analytics | @CloudExpo @Zoho #BigData #DevOps #ITSM #AI #ML #DL

Service desk managers and CIOs are key decision makers who need insight from their data to formulate better strategies. For instance, by tracking including technician performance, service desk responsiveness, IT user preferences, customer satisfaction, SLA violation rate, and other critical metrics, they can better analyze costs, trends, manage resources, and improve overall service quality.

read more