[slides] The Hospital Concierge System of the Future | @ExpoDX #DX #IoT #M2M #SmartCities

Recently, REAN Cloud built a digital concierge for a North Carolina hospital that had observed that most patient call button questions were repetitive. In addition, the paper-based process used to measure patient health metrics was laborious, not in real-time and sometimes error-prone. In their session at 21st Cloud Expo, Sean Finnerty, Executive Director, Practice Lead, Health Care & Life Science at REAN Cloud, and Dr. S.P.T. Krishnan, Principal Architect at REAN Cloud, discussed how they built an Alexa-powered voice application for both patients and nurses. Patients got answers for common questions, it provided service feedback and registered complaints. Nurses can register patient health metrics. They were only able to do this because of cloud-based technologies. The cloud enabled them to complete this complex project while ensuring compliance with HIPAA and other privacy regulations.

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